There's nothing like logging on to one of your own sites to see this message:
That's exactly what several of my sites are displaying today, and I'm NOT happy about it. I happened to be on one of my sites, so I know precisely when it happened - around 4:30pm EST - with the email notification following a few minutes later (at 4:34)...
I cant even log in to my control panel, mind you - but I know for a fact that I checked the little checkbox that said "please notify me if I begin to near my limits" - you know, so I could actually do something about it. Letting my websites go offline not being one of the things I would choose to do in that case, of course.
These sites are hosted with ThirdSphere. I thought to myself, Geez what could be the problem? I just paid my invoice plus a double bandwidth package on the 21st! I've been paying for the double bandwidth usage for well over a year, and now all of a sudden I use all of that within 7 days??
For the record, I am paying the ridiculous price of $49.90 for this particular hosting package (which hosts several of my sites), which includes the additional bandwidth usage cost.
I've had my account with ThirdSphere since June of 2004, and while I've had very few problems with the actual hosting - their support and customer service STINKS. Fortunately I havent had to use it that often.
The least they could have done was send me a notice in advance. But no - they take my sites offline first, and then notify me. And the real kicker? The notification email offered no resolution. Here are the contents of that message:
The domain webservicenetwork.com has reached its bandwidth limit.
Please contact the system admin as soon as possible.
!! Do not respond to this message. Your reply will go nowhere. !!
They have no telephone support whatsoever, so I submitted a ticket... almost 3 hours ago. I finally got a response just moments ago (while I was typing this actually) that tells me I need to purchase an additional bandwidth package. Fine - but they didnt include a link or instructions on how or where I should do that!
ThirdSphere can kiss my bandwidth - and my monthly billing - goodbye!
First things first. I have to pay whatever they want me to pay in order to access my control panel and get all of my files backed up. From there, I'm moving those sites to HostGator, the easy way. Its bad enough I'm overpaying for their service, but I really didnt need this hassle today.
Here's hoping they get my sites back up promptly - and certainly before tomorrow's Webinar! I'll keep you posted...
ADDED: This is finally resolved with ThirdSphere. And good grief - all it took was $25 to get my sites back online . I dont know why they didnt just send an invoice or request the money several hours ago - but whatever. I'm relieved the sites are back online at the moment...