You need to file with the BBB where these guys are located. Usually the following url will get you to the right website if you put the name of the city where I have “city.”
http://www.city.bbb.org
For instance, http://www.atlanta.bbb.org (where StomperNet is located)

On the homepage look for the button for “file a complaint.” There will be an investigation and for each complaint, StomperNet guys will have to respond and defend themselves or receive a negative on their report.

However, if you go to the above BBB website, you will see that StomperNet already has an “F” rating. It doesn’t get any worse. File the complaint anyway.

I hopped all over Lynn’s recommendation when Stomping The Search Engines was released. I trust Lynn’s reviews and this sure seemed like a no-brainer.

Frankly I can’t stand SEO technical talk. I watched all the videos with a glazed look on my face.

But when it came to The Net Effect I was blown away and still continue to be impressed with the content. I have been able to take at least one tip from each issue and turn it into profits for my business. For me, this is the best monthly subscription that I belong to and has more than paid for itself. I still feel like a kid in anticipation for the next issue.

It’s important to note that I have absolutely no affiliation with Stompernet and I have never purchased anything from them prior to this offer.

I just wanted to make sure that people know that there are many of us who are very pleased with the product and service.

I really wish that everyone would have experienced the same type of service and delivery. It’s unfortunate for the negative issues that have come up because the product itself is excellent.

Scott Tousignant

Congrats on dumping Stompernet! I was an affiliate of theirs and am interested in knowing if you received ALL of the commissions due you? I am NO LONGER an affiliate of Stompernet because of an affiiate commission dispute I have with them in addition to the lack of customer support received by my referrals. In short, I am glad to rid myself of Stompernet and I am sure you too will be gald to not have anything to do with them.

The Net Effect was nicely produced, but if I want glossy mags, I don’t need to spend that sort of money for them. I bought TNE for the content, which was fairly basic from what I saw. I have been a regular in a few IM forums, and found nothing in TNE that you couldn’t pick up from forums for free, and with active peer review.

Even if I had received all of my order immediately, and had never had any issues with their pathetic lack-of-customer-service, I wouldn’t have remained a subscriber to TNE. I just wasn’t worth the money.

As for the videos, I found them boring. Admittedly, I don’t like video, I like something you can read at your own pace, but even so, I didn’t bother watching much of the videos as I found myself daydreaming and being distracted by other things. That is not the hallmark of quality video.

To each his/her own as the expression goes, but I wasn’t impressed by either the products or by the poor attitude to their customers.

They are only interested in one thing – money. Customer service is non-existent, especially if it costs them money.

On the other hand, breaking laws and spamming people to try and convince them to pay SN more money is high on their list of priorities.

I think reporting them would do all of us a favour.

I seem to recall a statement that ALL Internet Marketers place in the squeeze pages. It says “I Hate Spam As Much As You Do…” and boy, do they fall into that category.

If an un-subscription will not carry water with them, then they are: 1. literally scraping those unsubscribed lists in an effort to re-ignite interest, or

2. really don’t give a hoot about respecting the privacy of former subscribers and dumping on them.

Can I report Stompernet to the Better Business Bureau?

They may have fantastic content Lynn, but I do believe there are loads of IMs out there who also have decent content and conduct themselves in a manner consistent with their principles, like you.

Phil Wong.

I am still subscribed to The Net Effect, and enjoy the publication. I also really enjoyed both StomperNet Live events that I attended, and will probably attend more in the future.

The truth is, I love their “products”. They put out high quality stuff. I would love to be able to recommend The Net Effect now that the shipping issues seem to have panned out… but I understand that everyone feels a little ‘burned’ by the experience, or just by hearing about it from others.

And so, out of respect to my readers – many who became StomperNet customers through my enthusiastic recommendation – I am no longer promoting their offer(s).

There are many more people who received the product they ordered and had no reason to contact customer service (I fall in that category), or no negative experience at all. Unfortunately plenty of others did. I’m truly sorry you had this experience on my recommendation.

I just wanted to clarify as this topic comes up on the IMTW Podcast now and then too. I do love (and subscribe to) their products myself, but am not actively promoting them at this time.

My promised complimentary copy of The Net Effect still has not arrived six months later,
so I guess I am still ‘lucky’!

Understand you perfectly…I did get my last $6 and some cents refunded back in November…..after posting here above, about how I felt.

I hope it turns up for you.

I was fuming about it, because of the utter lack of respect that was shown to their customers, whilst proclaiming themselves to be the people from whom to learn.

Until I came across Lynn’s post I had thought that I was the only ‘lucky’ one!

I guess you are ‘luckier’ than me!

Best Wishes,
George

I got most of mine, but they shortchanged me by about $5. Whilst I wouldn’t normally worry too much about such a small amount, I was (and still am) very angry at the way I had to fight every step of the way to get anything, and then when they did refund, they didn’t send all of it.

They have stopped answering my e-mails now, so I guess thy have proven how little they care about their customers.

I would never, ever buy anything from them again. They have proven themselves to be totally dishonest and incapable.

Like most other people here, I don’t blame Lynn one bit for this. She’s a star and has worked really hard to try and sort this out. The problem lies 100% with Stompernet and their lousy attitude towards their customers.