This will also depend on your area and the cables already running in your area. We had a rough winter here in the NW and I was only down once for about 3 hours. We switched from our local phone company because when it flooded in the southern part of the state (frequently) we would be out of internet as well.

I've been very happy with them for the last 6ish months. I've called customer service a couple of times and they were EXCELLENT!

Mary, good to know I can renegotiate a deal again when this one is up I will be all over that. Maybe I can get free HBO/showtime from it. lol