1Shopping Cart Auto-Responder Confusion?

[kentheriot]

Are there any experts here on 1ShoppingCart or 1AutomationWiz? I think maybe my opt-in auto-responder campaign is deeply flawed due to my total and complete inability to understand how to set it up right.

Here's the main problem. Testing it myself, I will receive the notification that someone has opted in. But frequently I don't receive an e-mail from the auto-responder AS the prospect who opted in! That, of course, leads me to believe that a good percentage of my opt-ins aren't getting an e-mail either.

The secondary problem is that even though I set (I thought) the AR to send a verification request e-mail, it won't send it. I have a "Welcome" e-mail set up for a 0-day delay, and THAT does get sent out (except for when NO e-mail goes out).

It's really getting frustrating. I only have 45 or so people on my opt-in list but still! I've gone through the tutorial videos, sent a support e-mail, and still no joy.

Anyone been through this?

Thanks.

Ken

[Engage]

Are there any experts here on 1ShoppingCart or 1AutomationWiz?

Hi Ken,

I don't know those services, but I am the world's leading expert on another autoresponder service, if that should prove helpful.

Are you here asking us because the 1ShoppingCart or 1AutomationWiz folks can't or won't help you?

[kentheriot]

Well I may well end up changing ecommerce providers at some point, so thanks! I submitted a support ticket with them and have not heard back from them. So that is why I asked here.

I'm starting to wonder if THEIR e-mail system is down or something. That could account for the trouble.

Oh for one day when everything works like it should.

Cheers,

Ken

[Engage]

Ok, thanks Ken. Oops, I didn't mean to imply there was anything wrong with asking here, that's what the forum is for. Sorry if it sounded that way.

Lots of people seem to be in situations where they have to go to public forums for support, so I was just curious if that was the case.

[Michelle Waters]

Have you tried calling them? I had an issue with setting up an AR in 1shoppingcart once and a tech was able to help me over the phone in just a few minutes.

[kentheriot]

Michelle,

the phone support plan is pretty costly. It was gratis for the fist month, but guess what day that expired? Yup. Monday of this week.

Ken

[busymomma]

I literally just fixed up a clients 1shoppingcart today. Weird. I am a huge aweber user so there was a little learning curve. But when you created your form did you click the autoresponder list you want them sent to for both the questionnaire and the newsletter?

I'm not sure if it's the correct way, but when I redid her signup form I put both to her autoresponder list and it sent me the first autoresponder. Previously it hadn't been.

Feel free to PM me about it as I said, I'm working on a learning curve with it as well and can pass info on as I learn it.

[lindastacy]

I used to use 1ShoppingCart so I know a little about it (although it's been a while so some things may have changed).

If you are testing using your own email address, you won't receive the opt-in notice over and over again. Once you opt-in to any of your mailing lists, a 2nd opt-in confirmation is not required, even if it's a different list.

There may also be a safeguard against sending the same email to the same email address. In other words, if you have an email with the subject "Here's your first tip" and you sign up for that list twice, you'll only get the email once.

You can also look in your bounced email list in your 1shoppingcart account to see if any emails to yourself are bouncing.

I think if you go into your account and delete your email address, you can test using it again. Or you might want to set up multiple throw away email addresses for testing purposes.

I don't recall the details, but if you didn't buy premium support I think it may take a least a few days to get a response through email support and as someone else said, phone support can be a bit expensive. (I left just after they started charging for phone support.)