I have been getting quite a few sales on my Double Wedding Ring Quilt ebook site lately.
I would say that almost every other customer emails me saying that they were not directed to the download page.
I have checked all of my links, called PayPal and had them check from their end and everything is okay. I have put in BIG RED letters on my site that they will be directed to a download page.
One person ordered my ebook and filed a complaint with PayPal after 30 minutes, even through her own admission she had given wrong information to PayPal. I was out for the evening and sent her the download link as soon as I got home and rec'd the email. I asked that she withdraw the complaint but so far she hasn't.
Another person has ordered and again said she wasn't redirected. I have emailed her the link twice and I don't know whether she has rec'd it or not.
Does anyone else have this problem?
Would Aweber resolve this problem if I had it set up?
Last edited by Monna Ellithorpe; September 4th, 2009 at 10:24 AM.
Reason: misspelled word
I'm getting A LOT of that lately - much more so than usual. After more than a year of one product selling smoothly with few complaints (except user error) all of a sudden I'm getting the same types of emails.
Anyone else?
Oh - and my product DOES run through Aweber - but they get there AFTER payment, so... no.
You may want to be very specific in telling them how to get their ebook: people who are not in the IM business, are often clueless as to how things work. Create a page with pictures and detailed step-by-step information.
You may also want to try Ejunkie, which is very inexpensive, and workes for me every time.
Here is my link for Ejunkie
And here is the direct link
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