Have you had this problem & how to handle?

[Monna Ellithorpe]

I have been getting quite a few sales on my Double Wedding Ring Quilt ebook site lately.

I would say that almost every other customer emails me saying that they were not directed to the download page.

I have checked all of my links, called PayPal and had them check from their end and everything is okay. I have put in BIG RED letters on my site that they will be directed to a download page.

One person ordered my ebook and filed a complaint with PayPal after 30 minutes, even through her own admission she had given wrong information to PayPal. I was out for the evening and sent her the download link as soon as I got home and rec'd the email. I asked that she withdraw the complaint but so far she hasn't.

Another person has ordered and again said she wasn't redirected. I have emailed her the link twice and I don't know whether she has rec'd it or not.

Does anyone else have this problem?

Would Aweber resolve this problem if I had it set up?