Have you had this problem & how to handle?

[Monna Ellithorpe]

I have been getting quite a few sales on my Double Wedding Ring Quilt ebook site lately.

I would say that almost every other customer emails me saying that they were not directed to the download page.

I have checked all of my links, called PayPal and had them check from their end and everything is okay. I have put in BIG RED letters on my site that they will be directed to a download page.

One person ordered my ebook and filed a complaint with PayPal after 30 minutes, even through her own admission she had given wrong information to PayPal. I was out for the evening and sent her the download link as soon as I got home and rec'd the email. I asked that she withdraw the complaint but so far she hasn't.

Another person has ordered and again said she wasn't redirected. I have emailed her the link twice and I don't know whether she has rec'd it or not.

Does anyone else have this problem?

Would Aweber resolve this problem if I had it set up?

[Lynn Terry]

I'm getting A LOT of that lately - much more so than usual. After more than a year of one product selling smoothly with few complaints (except user error) all of a sudden I'm getting the same types of emails.

Anyone else?

Oh - and my product DOES run through Aweber - but they get there AFTER payment, so... no.

[Adriana]

Monna,

You may want to be very specific in telling them how to get their ebook: people who are not in the IM business, are often clueless as to how things work. Create a page with pictures and detailed step-by-step information.

You may also want to try Ejunkie, which is very inexpensive, and workes for me every time.

Here is my link for Ejunkie
And here is the direct link

[Monna Ellithorpe]

Lynn, Sorry you are having the problems too but sure glad it's not just me.

Anyone have any suggestions, I am ready to try something else.

[Monna Ellithorpe]

Thanks Adriana

I hadn't thought about a step-by-step picture page.

I will check out Ejunkie - another one I have never heard about.

[retta719]

Are you just using the feature in Paypal that directs them to a thank you download page? or are you using something else?

I've used that feature in Paypal in the past with pretty good luck, but I haven't used it recently.

[Monna Ellithorpe]

Yes, that is what I am using.

I've had a few problems here and there but recently like Lynn said it has gotten worse.

[Lynn Terry]

It seems to have died down a bit this week - thank goodness! But the two weeks before this one were an email nightmare!

Not that we should complain - if we're making enough sales for it be a PITA... well, that's a good thing!

[Monna Ellithorpe]

I guess you are right about that Lynn.

I just got another complaint against me from PayPal.

I have attempted to email both of these people at least 4 times from 2 different email accounts sending them the download link.

I don't know what else to do except refund the money and be done with it until I can get a chance to put directions up on my website.

[Lynn Terry]

Reply to the complaint in the PayPal response, with the download link.