I sat down tonight to submit my request for StomperNet's special offer, and I decided to turn on the video camera and let you watch over my shoulder through the order process.
There has been a lot of rumbling across the 'net about the backend offers and the order process in general, so if you havent walked through it yourself yet you'll get to see it first hand in my video.
Frankly, I dont get it. All the griping, that is. It was a simple process, and there were some great offers presented. What you'll see in this video is my very first walk-through of the order process, so you get to watch me make my decisions on the fly...
If you havent yet requested your free copy of Stomping the Search Engines 2.0, the premier edition of The Net Effect (and all 12 customer bonuses), you can click here to do that. Any 'purchases' are optional of course. Just make sure you take them up on the special offer for free products before the end of the weekend! This offer gets pulled on Monday.
If you have placed your order, and it didnt go as smoothly as mine did in the video above, then you'll want to resubmit it. If you did not receive a confirmation email immediately, your order did not get processed. You should have ended up on a confirmation page just like this one:
The support team says that if you landed on a blank page instead, and did not receive confirmation emails, you'll need to resubmit your order to ensure you receive your package. Any accidental duplicate orders will be handled ASAP.
Several people have commented that they regret not taking advantage of the special offers that were presented in the checkout process. In the excitement of the release, a lot of people took them up on the free offer only and whizzed through the remaining screens.
Good news! Sometime in the next couple of days we are going to have opportunity to update our orders - so if you were one of those people, you'll get a chance to take a second look at your options before the deal ends on Monday.
Yes, I already have review copies.
Obviously I already have a copy of Stomping the Search Engines 2.0 and The Net Effect. However, my copy of The Net Effect is a press copy, for the purpose of review. As I mentioned in the video, I want a copy with the official cover which includes a photo of the entire StomperNet team. I also wanted to subscribe to the "DVD of the month" and shop the other products offered at deeply discounted prices.
I bought those products for myself after having experienced top quality information at their live events, but also for the purpose of review. Each of those products are going to be made available publicly in the near future (at regular retail prices, of course). I wanted to have an opportunity to review each of them in advance, and decide whether I will promote them when they are released.
When doing a product review, or recommending a product as an affiliate, its also important to review the order process. Walking through the checkout, analyzing the follow-up, and getting a good feel for how quick the product ships and such - these are all important details for a true review.
In case you're wondering, I had a reason for waiting so late to order my own package. Well, besides the fact that I'm the queen of procrastination 🙂 .
I was simply deciding which of the products I wanted to order for myself from their bonus offers section, and also knew there was no major rush so I waited until the cart stabilized. As you saw in the video above, everything was working smooth - I was able to order without a hitch!
I'm not sure what time their free offer, along with the 12 bonuses, will end on Monday, so if you are a procrastinator like me (or were simply on the fence about this offer) my advice is to get your request in sometime over the weekend if you havent already 😉
Best,
p.s. Click Here to Order Oh wait, wrong product release 😳 lol (a joke!)
About Lynn Terry
Lynn -
I was one of those who got to a blank page at the end ... but I received confirmation emails, and my card was charged.
Do I need to do anything?
Lynn -
Great video. I really think a lot of the "griping" could be a result of the delays on the launch, and all the build up and hype. I know I was really eager to sign up (always been curious about these guys).
After everything, I was thrown off guard by the upsells and backend products...but I shouldn't have been. I should have known better. I did purchase everything but the final offer (and subsequent downsell). It just wasn't right for me.
When all is said and done... I learned a lot about the process from a customer and a marketers perspective. You gotta hand it to these guys... They did a great launch with incredible content.
When the sales weren't right for me....I just moved on. Not sure what the gripe was...exactly like you summed up in your video.
Rory
http://www.theADHDparentsmovie.com
Hey Lynn, the upsell offers should be expected by everybody.. I mean think about it, these are professional internet marketers who understand customers relationships and sales all in one. I personally bought the ENTIRE Course of $247, which is a steal in my opinion. I practically saved over $500. This is the same course that all StomperNet clients purchase inside the community and I wanted the whole thing..
My niche is network marketing. I am serious about building an internet empire using skills learned and attraction marketing techniques. However, I am sure I can learn a thing or to from the StomperNet Team.
Lynn, thank you for all you do. I just want to let you know that you are well appreciated. I am a happy subscriber to the ClickNewz family.
God Bless,
Ontarian
aka--"The Chicken Wing Man"
I think the problem was the urgency created - I saw several tweets from people worried they wouldn't be able to get their hands on the product. Therefore people wanted to get through the ordering system as quickly as possible so they could relax about the whole thing. The OTO's slowed that down and felt at one point endless.
The urgency was created by the market, which is the same source of the complaints. It was odd really (from my viewpoint). I made several attempts to assure people it would not be such a limited offer and to wait until the cart had stabilized to avoid any issues.
My only guess being that it is a natural result of past experience with such offers. Your take?
No, if you got a confirmation email then you're fine Dave 😉
I am happy to hear that we can update our orders. I didn't allow myself enough time to complete the order process but lesson learned for next time.
Personally, I'm used to upsells and those didn't bother me.
I had to do upsells as a part of many of my jobs whether as a bank loan processor or when I sold scrapbooking products.
I thought the STSE2 OTO's were all related and I didn't mind them. But that's just my 2 cents!
Thank you, Ontarian 😀
Rebecca,
Me too! I'll keep you updated on those details.
I don't get the griping either. Boggles my mind!
Do I have to unsubscribe from Stomper to the earlier list from a Guru I joined, just to credit you for the sales?
Lynn, I think you do a very, very great job and I like to reward your efforts. Everybody should do that!
The Guru's only send 1-2 emails, YOU work for your money.
Let me know Lynn
Thank you Agnes 🙂
The StomperNet offer is set up so that the last link you click on gets credit. You are welcome to use my link: http://www.clicknewz.com/stse2.htm and thank you!
If it doesnt count since you already signed up, that's okay - the try is definitely appreciated 😉
How long until the DVDs arrive?
I placed my order on the 5th (8 days ago) ...
I think the source of a lot of the gripes was that the offer was pushed heavily as FREE, FREE and by the way it's FREE! Having been given such a strong line that it was all going to be free, it was a bit of a shock to be hit with so many OTOs.
This is not a criticism, just an observation. I was also taken aback at the number of OTOs and the hard sell of them, but when all's said and done, there looks to be some great material there at good prices.
I'm actually glad that my first attempt at ordering failed, as it meant I could go back and review the OTOs with a bit more of a calm mind.
I ended up buying more the second time round than I tried to do first time, so it could be that their hard sell let them down a bit.
I don't think that I'm along in having an instant "no thanks" reaction to OTOs, and I wouldn't be surprised if they lost a lot of sales that way. I know they would have lost out with me if my order had gone through first time.
Hey, maybe that's the new marketing gimmick we're all looking for! Create a buzz about your product, then make sure the first attempt at ordering fails. Then the customer can try again and buy all the OTOs that they rejected first time round!
Brilliant 🙂
Ta ra
Alan
Dave- I will see what I can find out on a shipping update, and let you know any details I find.
LOL Alan - funny! You definitely werent alone in your initial reaction. Several regretted not taking them up on some of the offers. They are actually going to give everyone an opportunity to update or add to their order sometime in the next few days. A great move, in my opinion!
Hi Lynn,
Ordered last night, the full version, because it has also a Newbie SEO dvd.
What I find strange that the shipping price
for the full dvd set is US $23.41 International
The shipping price for the magazine and dvd
is US $30.14 International ??
I don't live on the moon 😉
Good to know, since I'm in the states and dont see that information. I know my original review package came via UPS (from the same fulfillment company) but I'm not sure what their international shipping policy is.
What country are you in, if you dont mind me asking?
Your recommendation, all the goods things I've heard about STSE and the great price combined was enough for me to order the first moment it was available to the public.
I've been stalking the mailman ever since waiting for my big box of goodies to get here. I can't wait to dive in and absorb all the knowledge!
I live in the Netherlands (Holland)
What I don't understand the full package for
$23.41 and the magazine +dvd for $30.14.
It is a bit strange.
I'm glad I saw your blog and see how you work, I can learn from you a lot. Again great job 🙂
LOL Loretta 😆 Give your mailman a break... I believe the package is going to come via UPS 😉
Agnes - thank you. Interesting indeed. I didnt pay attention to the final charges on my own package while I was ordering. Just looked back over the emails though:
Slimline course: $3.03 s/h
Mini-course Mega Pack: $3.03 s/h
StSE 2.0, Net Effect +DVD: $12.86 s/h
So my total shipping cost appears to be $18.92.
I wonder if its actually going to come in 3 different packages, or all in one? I guess we'll find out soon enough!
Was it just me or was that landing page really slow loading and jerky halty kind of situation? my activity window showed the first item to load was 152 MB!!! heaviest page I've ever seen. what is the deal on that?
will have to go back and try again ... thx
That was probably the video loading. But today being the last day to get this offer, they may also be experiencing a rush of traffic as well...
Was the email supposed to come early today? It's almost 5pm my time and I haven't received the free bonus email nor have I received the course yet...which I still feel left out of...another weekend of not being able to go through it.
Hopefully it'll come soon.
The email about the bonuses will come in late tonight - after 9pm eastern time - so it'll be awhile yet 😉 I'm still looking for an update on shipping too. Hope to have that by the end of the day. I got my order in towards the tail end, so mine will definitely not be in the first batch lol...
Hey Lynn, Have you received any emails from the Stompernet yet?
I received 2 emails from Stompernet about the bonuses
Be aware if you are purchasing products from Stompernet. They don’t deliver the goods, and are totally uncontactable or refuse to answer their emails or phones.
I finally got the phone to answer only to find it is a fully automated system with messages only and nowhere to leave a message.
The messages conveniently instruct you to their websites or tell you to email them at email addresses they do not resond to.
Be aware. For those who got their products, congratualations.
I am very disappointed as I hear they have a good a product.
Order placed 9/04/08, still not received as of 9/22/08.Need a good email address for them.
Okay okay - I'm off to order my copy - NOW. Thanks Lynn!
I'll be completely honest here, I have been ignoring ALL emails about Stompernet on purpose. Due to a recent financial blow we've taken I have to be SUPER SUPER SUPER picky about what I purchase - especially with Christmas right around the corner.
Knowing what anything Stompernet related has cost in the past - I assumed it was well out of my reach ...
Well Lynn - I can only ignore your emails so long! LOL! (I start going through withdrawl!) I finally left my eyes skim over things until I was completely shocked! :0 I never expected a deal quite this good! So of course I dug in full force to learn more! (Yes, Iadmit it. I was still figuring there was a catch of some sort.)
I'm so glad I finally left myself read things! I also watched the STSE2 video and all your videos. (As usual - fantastic job of explaining everything in great detail Lynn! And I must say I really enjoyed their video as well!)
I so can't wait to get this and I'm especially looking forward to the monthly Net Effect! This is so exciting!
From what I've read it's too late to get any of the other bonuses but ... from what I've seen on your video, it doesn't looks so bad (at all). I've seen a lot worse. Not sure what all the complaining would be about.
First of all - if you've purchased any internet marketing products - you should expect them. Geesh, even McDonald's upsells! So it's not just internet marketing related products. Wonder if these people go off on the McDonald's employee every time they say "Would you like fries to go with that?"
(Or ... and I can't resist ... how about a hot apple pie?)
Secondly and most importantly in my opinion - what do you expect? When someone is offering an awesome deal such as this - you should be kind enough to give them an extra what 2 minutes? 5 minutes of your time to look at what else is offered. I mean really - how hard is it to click No thanks?
Not to mention ... what about all those who think the extra bonuses are too good to pass up? What about the people who really wanted the other offers? I'm sure they're dang glad they were offered. It's just an opportunity to get even more great deals on top of the first one. You simply can't satisfy everyone. It's virtually impossible.
(But I digress ... just my opinion!)
Oh and I think I'll take my chances and order regardless of any warnings, lol. Something tells me I'm going to get my order and if I were to want to cancel I think it'll be okay. I mean if it was really that difficult - do you think they'd put the contact phone number to cancel right in the video promoting the offer?
Brad and Andy have been around way too long and make way too much money to scam people out $40 - $50 a pop. Yeah - no worries here, I'll take my chances.
Did I say thanks for doing an awesome job yet Lynn? Hope you do well with the contest! You deserve it!
StomperNet Contact Page:
https://member.stompernet.net/salesflow/contact-us.html (Includes a phone number.)
Phone Number in the video:
404-348-4382 (This should be the phone number on The Net Effect.)
I orderd way back in September and recieved confirmation. As yet no goods. I can even get a responce to my mail. Perhaps I should launch a customer service course for these guys???
I dont care how good it is if and when iat arrives. I will not be using them again!
Well, I orderered with over $400 (including postage and OTO's) on Sept 5th and still no product. I posted some posts on the warrior forum where many others were having the same problem. The only recourse is to goto your credit card company and get a claw back for non delivery of goods and the inability to contact them via email or via phone. If enough people go to their credit card companies with complaints then these guys may just get their act together.
Wish you well.
I've been sending manys mails to the stomper team no response from them, I ordered on the 14 Sep. I tried calling 404-348-4382 options all options (1-5) didn't lead me to a live person, they were all recorded messages.
I ordered on September 13th, still I don't have my products. More than $300
Got an email from them so I canceled future orders. No answers where my package is.
For a refund you need a RMA ? and you have to return the package!
I contacted Visa and they will try to get my money back.
To add to my previous mail I emailed all the emails on https://member.stompernet.net/salesflow/contact-us.html for many days now but still no reply apart from the auto respond mail. I even attached my email receipts too..
Arrggghh what must i do to get them to reply to me???
I must say agnes that i'm in the same situation as you
this is nearly a MONTH i'm waiting for my shipment !!!
this is really A SHAME on them for international orders !!
i just hope that americans who did not have any problem in their ordering process ACTUALLY RECEIVED what they paid for,
i am seriously thinking about creating a complaint site about stompernet.
Those are pro marketing guys who can't even deliver their products ??
i even received tons of follow up messages and even a message asking me if i acted and put their advices in practice...
this would be damn hard to put advices in practice when my credit card WAS CHARGE nearly a month ago and i NEVER received ANYTHING!
and when i asked for a refund ( 3 weeks ago !) they told me they had a problem sending me the item and that it was shipped 2 days before my first complaint email.. (how strange)!
and now, 3 weeks later, in less than a week i'm gonna get billed for a second issue or their journal WITHOUT EVEN Having received ANYTHING to review !!
and the biggest problem here, is that when i ask for a refund, they say i can simply return the items i dont want and cancel all futures orders
THE PROBLEM IS I HAVE NOTHING TO SEND BACK SINCE I NEVER RECEIVED ANYTHING!!!
What the hell can i do ????
i call them PURE THIEVES !
in my country, when i order something, i have a tracking order and can follow 24/7 WHERE my items ARE LOCATED !!!
i am seriously thinking about setting up a website completely DEDICATED against stompernet, and initiate a CLASS action suite to recover all the money taken by this company using fraud techniques and falsely misleading email stating their 'technical problem' ... but just coincidently, they never had any 'technical' problem to bill my credit card !!
I have the same problems so I called Visa and I received a form that you have to send to them.Tell them you didn't received the products.
Thanks Dail
To cancel future subscriptions:
http://www.cancelneteffect.com
Never Received a thing, is it about a month ago now! You cannot cancel the subscription, the phone answering service mailbox is full.
Very unprofessional , or then the StomperNet is a very professional SCAM
I have requested a claw back form my cc company and would recomend that you do the same. In my opinion this is a scam to get you to buy the bonuses.
Question for the author of this blog.
How are you still promoting this product?? Do you not think it slihghtly un ethical given all of the feedback?
Or, can you use your contact to get some answeres?
I'm here - I actually have comments on this issue in 6 different places, so I am busily catching up and getting all of those together (I've been out of town of course). The majority have received their packages, but there seems to be a problem with a certain percentage so I am trying to pull those details together and see if I can send them some useful data on that.
Give me 24 hours - let me see what I can figure out 😉
if its only a smallpercentage why cant they answere our mails?
All i want is the stuff i paid for...
Well, any percentage of 17,000 is still going to be a pretty decent number. But I honestly dont know what the issue is. I'm unhappy about it too. I got my package in a timely manner, but am frustrated about my readers being unhappy for obvious reasons. I'm looking into it & will keep you posted.
Hi Lyn any news?
Dear Sir,
I purchased two products from stompernet.But till this min i didnt receive from your end.Really feel worry about this.Sep 09th i purchased through online.you send me a mail as it was shipped on 17th Sep 2008.But i didnt recieve from ur end.Please do the needfull sir.I call this no 404-348-4382..Voice mail said as to contact through email.wat is my status.
her with i am sending my address also
D.Sathish
3/198,Kurunji Nagar,
Perur Chettipalayam,
Coimbatore - 10.
TamilNadu
India.
Please sir do the favour....Really worry about this.........
On 9/8/08, email receipt wrote:
Congratulations on your purchase from StomperNet!
========= GENERAL INFORMATION =========
Merchant : StomperNet / NET EFFECT JOURNAL
Date/Time : 07-Sep-2008 11:24:51 PM
Transaction ID : 1978003389
========= ORDER INFORMATION =========
Invoice Number :
Description :
Total : US $19.84
Shipping : US $19.84 International
Tax Exempt : Yes
Payment Method : Visa
Item : 9
Description : OTDSTSETWO620
STSE2
Quantity : 1
Unit Price : US $0.00
==== BILLING INFORMATION ===
Customer ID : 112064
First Name : Sathish
Last Name : D
Company :
Address : 3/198,Kurinji Nagar,Perur Chettipalayam(po)
City : Coimbatore
State/Province : Tamil Nadu
Zip/Postal Code : 641010
Country : IN
Phone : 4371900
Fax :
Email : sansseo@gmail.com
==== SHIPPING INFORMATION ===
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip/Postal Code :
Country :
Shipping is handled by our product fulfillment center so the address above
is blank. Rest assured that we have your correct information and will
confirm your shipment shortly.
To easily manage your account, please call 404-348-4382.
Congratulations on your purchase from StomperNet!
========= GENERAL INFORMATION =========
Merchant : StomperNet / NET EFFECT JOURNAL
Date/Time : 07-Sep-2008 11:30:28 PM
Transaction ID : 1978005377
========= ORDER INFORMATION =========
Invoice Number :
Description :
Total : US $103.51
Shipping : US $6.51 International
Tax Exempt : Yes
Payment Method : Visa
Item : 11
Description : OTDMP640
Mini-Courses: Mega-Pack
Quantity : 1
Unit Price : US $97.00
Above mentioned are my purchase details......They are born thiefs...Fuck off......
sathish you are not alone mate. I recomend getting your money from your card merchant
I'm concerned that's actually going to just be more trouble for you in the long run. There may be charges associated, etc.
They are experiencing some issues with fulfillment obviously. If you can email me directly with your details (name & email used on order, along with order#) I will make sure that gets in the right hands.
Just put "StomperNet shipping issue" in the subject line to Lynn-AT-ClickNewz-DOT-com
Lynn
Its really very nice of you to try and help. But is it really going to help?
Hi Lynn
Thanks again for your help, this is everything I have, by the way i have now been charged for month2 of the net effect! Not a good frr offer!
Congratulations on your purchase from StomperNet!
========= GENERAL INFORMATION =========
Merchant : StomperNet / NET EFFECT JOURNAL
Date/Time : 06-Sep-2008 04:12:53 AM
Transaction ID : 1976615477
========= ORDER INFORMATION =========
Invoice Number :
Description :
Total : US $153.54
Shipping : US $6.54 International
Tax Exempt : Yes
Payment Method : Visa
Item : 17
Description : OTDHSC650
SN Home Study Course: Slim Lin
Quantity : 1
Unit Price : US $147.00
==== BILLING INFORMATION ===
Customer ID : 110614
First Name : John
Last Name : Lewis
Company :
Address : 21 Windsor Hall 13 Wesley Avenue
City : London
State/Province : GLOUS
Zip/Postal Code : E16 1SZ
Country : UK
Phone : 07528345247
Fax :
Email : lewisdb@btinternet.com
==== SHIPPING INFORMATION ===
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip/Postal Code :
Country :
Shipping is handled by our product fulfillment center so the address above
is blank. Rest assured that we have your correct information and will
confirm your shipment shortly.
Congratulations on your purchase from StomperNet!
========= GENERAL INFORMATION =========
Merchant : StomperNet / NET EFFECT JOURNAL
Date/Time : 06-Sep-2008 04:10:52 AM
Transaction ID : 1976614966
========= ORDER INFORMATION =========
Invoice Number :
Description :
Total : US $103.51
Shipping : US $6.51 International
Tax Exempt : Yes
Payment Method : Visa
Item : 11
Description : OTDMP640
Mini-Courses: Mega-Pack
Quantity : 1
Unit Price : US $97.00
==== BILLING INFORMATION ===
Customer ID : 110614
First Name : John
Last Name : Lewis
Company :
Address : 21 Windsor Hall 13 Wesley Avenue
City : London
State/Province : GLOUS
Zip/Postal Code : E16 1SZ
Country : UK
Phone : 07528345247
Fax :
Email : lewisdb@btinternet.com
==== SHIPPING INFORMATION ===
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip/Postal Code :
Country :
Shipping is handled by our product fulfillment center so the address above
is blank. Rest assured that we have your correct information and will
confirm your shipment shortly.
Congratulations on your purchase from StomperNet!
========= GENERAL INFORMATION =========
Merchant : StomperNet / NET EFFECT JOURNAL
Date/Time : 06-Sep-2008 04:09:17 AM
Transaction ID : 1976614505
========= ORDER INFORMATION =========
Invoice Number :
Description :
Total : US $19.84
Shipping : US $19.84 International
Tax Exempt : Yes
Payment Method : Visa
Item : 9
Description : OTDSTSETWO620
STSE2
Quantity : 1
Unit Price : US $0.00
==== BILLING INFORMATION ===
Customer ID : 110614
First Name : John
Last Name : Lewis
Company :
Address : 21 Windsor Hall 13 Wesley Avenue
City : London
State/Province : GLOUS
Zip/Postal Code : E16 1SZ
Country : UK
Phone : 07528345247
Fax :
Email : lewisdb@btinternet.com
==== SHIPPING INFORMATION ===
First Name :
Last Name :
Company :
Address :
City :
State/Province :
Zip/Postal Code :
Country :
Shipping is handled by our product fulfillment center so the address above
is blank. Rest assured that we have your correct information and will
confirm your shipment shortly.
Lyn
Credit where crdite due. Just recieved a mail and my goods re ship tomorrow.
Thanks for your help
I'm really glad to hear that John. And YES, my putting in word will definitely help. I am one of their top 20 JV partners 😉 I'm in this with you guys. I did get my package, but I'm behind this all the way to the end.
I got an email earlier this evening myself. They are working overtime on the issue, and have done a complete audit (sounds like fun, on 17,000 orders -not!). They are reshipping all of those orders at their cost. Shipments are going out again on Monday and they are resetting the billing on those orders as well.
Thank you for posting here so that I knew who was having issues, and on what specifically. I'm still working on a full list to send in so they can double check it by their own.