I sat down tonight to submit my request for StomperNet's special offer, and I decided to turn on the video camera and let you watch over my shoulder through the order process.
There has been a lot of rumbling across the 'net about the backend offers and the order process in general, so if you havent walked through it yourself yet you'll get to see it first hand in my video.
Frankly, I dont get it. All the griping, that is. It was a simple process, and there were some great offers presented. What you'll see in this video is my very first walk-through of the order process, so you get to watch me make my decisions on the fly...
If you havent yet requested your free copy of Stomping the Search Engines 2.0, the premier edition of The Net Effect (and all 12 customer bonuses), you can click here to do that. Any 'purchases' are optional of course. Just make sure you take them up on the special offer for free products before the end of the weekend! This offer gets pulled on Monday.
If you have placed your order, and it didnt go as smoothly as mine did in the video above, then you'll want to resubmit it. If you did not receive a confirmation email immediately, your order did not get processed. You should have ended up on a confirmation page just like this one:
The support team says that if you landed on a blank page instead, and did not receive confirmation emails, you'll need to resubmit your order to ensure you receive your package. Any accidental duplicate orders will be handled ASAP.
Several people have commented that they regret not taking advantage of the special offers that were presented in the checkout process. In the excitement of the release, a lot of people took them up on the free offer only and whizzed through the remaining screens.
Good news! Sometime in the next couple of days we are going to have opportunity to update our orders - so if you were one of those people, you'll get a chance to take a second look at your options before the deal ends on Monday.
Yes, I already have review copies.
Obviously I already have a copy of Stomping the Search Engines 2.0 and The Net Effect. However, my copy of The Net Effect is a press copy, for the purpose of review. As I mentioned in the video, I want a copy with the official cover which includes a photo of the entire StomperNet team. I also wanted to subscribe to the "DVD of the month" and shop the other products offered at deeply discounted prices.
I bought those products for myself after having experienced top quality information at their live events, but also for the purpose of review. Each of those products are going to be made available publicly in the near future (at regular retail prices, of course). I wanted to have an opportunity to review each of them in advance, and decide whether I will promote them when they are released.
When doing a product review, or recommending a product as an affiliate, its also important to review the order process. Walking through the checkout, analyzing the follow-up, and getting a good feel for how quick the product ships and such - these are all important details for a true review.
In case you're wondering, I had a reason for waiting so late to order my own package. Well, besides the fact that I'm the queen of procrastination 🙂 .
I was simply deciding which of the products I wanted to order for myself from their bonus offers section, and also knew there was no major rush so I waited until the cart stabilized. As you saw in the video above, everything was working smooth - I was able to order without a hitch!
I'm not sure what time their free offer, along with the 12 bonuses, will end on Monday, so if you are a procrastinator like me (or were simply on the fence about this offer) my advice is to get your request in sometime over the weekend if you havent already 😉
Best,
p.s. Click Here to Order Oh wait, wrong product release 😳 lol (a joke!)
About Lynn Terry
I too got the re-ship mail from stomper hope I will get it soon.
Whats going on? To my suprise I still have not even had the mail letting me know my parcel has been shipped. Looks like all of my relief just a mirage.......someone help me :o) lol
John,
I received my package today, more than 1 month after ordering it. I never received an email.
I informed Visa I received it.
I ordered mine on the day of the launch :o)
Does it look any good?
I am really glad to hear you got your package Agnes.
John - I have your details on my master list. I am trying to track down ALL details for anyone who has not yet received their StomperNet package.
If this is you, please email me Lynn-AT-ClickNewz-DOT-com and send me your name & email address (as used to order) along with your Customer ID and Transaction ID. If you have multiple receipts, include IDs from each.
Please send this to me ASAP so I can get this master list in to StomperNet. I'd like to get this wrapped up as quickly as possible.
Thanks!
~Lynn
Thanks Lyn but I am begining to think that its not comming:o(
I still have not had a single contact to me personaly appologising just a group mail. This definetly will be my one and only purchase from them!
I completely understand. I am quite sure you'll receive the package, but its unfortunate that it is taking so long. Entirely TOO long.
Obviously I think the product and the offer are both incredible, but I had no way of predicting there would be a shipping issue. I am hoping they get it resolved quickly and have no problems in that department moving forward.
I am certainly staying on top of it the best that I can from this end. I consider it my personal responsibility, having recommended it as strongly as I did.
Thanks for keeping me posted here!
~Lynn
Lynn -
You are so great! How many other marketers would have done what you're doing? I'm sure it's not just your customers/readers that are having the issues so I have to wonder - how many others who have recommended this are going out of their way to help like you? Something tells me not many.
Luckily, I seem to be one of the lucky bunch. I received mine in a very timely manner. Unfortunately for me, I was in the hospital when it came, lol - but it came in a very decent amount of time. I could actually check to see exactly how long but I'd say it was about a week.
But on behalf of those who are having issues I'd like to say thanks and kudos to you! Having one master list of people and having one 'spokesperson' for an entire group is an excellent idea.
I mean it's apparent that the response was a little more overwhelming than they had originally expected and just weren't prepared. That would be my guess anyway. I mean - wow - can you imagine how many people jumped all over this at one time?
Not that it's a really good excuse but it just sounds to me as though someone just wasn't quite prepared for what had come.
So that said - having one person do the contacting on behalf of a large group of people is sure much better than having that large group contact them all individually. If they're understaffed / un-prepared for what has happened then I'm sure being bombarded by every single customer having issues isn't helping them get everything fixed. Know what I mean?
Not to mention, you also have to wonder how many people jumped on the offer - waited a day or two (if that) and then cancelled their subscription? I'm sure they were bombarded with that issue as well.
Anyway - like I said - not a good excuse really but it certainly sounds like a case of simply being un-prepared.
Kudos again Lynn! Keep on being you! That's why we love you so much!
Thank you Anita 🙂
I could guess - but that wouldnt be fair since I know the number. It was between 15,000 and 17,000 orders that came in.
Underprepared maybe. I would guess it had something to do with various 'legs' in the process - the customer service dept, the fulfillment company, etc. Perhaps there were issues there that couldnt be predicted. I'm not sure.
Regardless, it still seems to be taking a bit too long for basic recovery - on any level. I'm hoping this gets resolved ASAP for everyone involved. I'm doing my best to help.
The answer to your other question is "none that I know of". Many of the marketers that promote product releases like this are what I like to call "one-night-stand affiliates". I'm more of a relationship marketer myself...
Looks like this little dilema has turned in to a possitive for you lyn :o)
See good deads do get repaid. Keep up the good work!
Thank you John. I'm still looking for that positive though - lol. This has actually been a lot of work... and obviously I'm not happy with my readers being unhappy. Especially on my highest recommendation.
Like I said, I am hoping this gets resolved ASAP. I'm ready to move forward. I have plans to do a follow-up on implementation & action steps, but want to make sure everyone gets their package first.
Quote:
The answer to your other question is “none that I know ofâ€. Many of the marketers that promote product releases like this are what I like to call “one-night-stand affiliatesâ€. I’m more of a relationship marketer myself…
And I'm sure that there are not any that you're not aware of either. That's not how many work.
The fact that you are a "relationship marketer" is the main reason I follow you first - every time. It's what certainly makes you stand out way above the rest!
Thank you Anita - It's my "USP" and I take pride in it 😉
Right I am finally through!
What do i have to do to get a aknowledgement out of these people. Lyn, you are one of their top 20 jv partners right?
How come everyone else has now been sorted and i am sat hear like a jerk. Surely it is not impossible for you to personally pass them my details and at least ask them to contact me and let me know when i might get my stuff!
There are people who ordered after me and they are getting their stuff before me, how can this be?
I want an answere from them or I am going to the trading standards!
No, it is not impossible - and you were on the list that I handed to them (via email) yesterday. I received a reply that they are working on that list for me so you should hear something from them directly.
A percentage of the shipping issues were with their fulfillment company, another part were issues with UPS (lost packages, etc). They are trying to track down every single lost order and re-ship, and have been doing that for the last couple of weeks - at their expense of course.
Most of the orders arrived without incident, but as I mentioned before a small percentage of 17k is still a significant number. I'm confident that they will get your order re-shipped ASAP.
but they said that they were going to re ship monday and that i would get notification. This clearly has not happened as I have NO notification!
What do i have to do to get a responce from them??????
Was that a personal email that you received from them directly? Just curious, as I didnt see it (and I rec'd my package so I assume that's the reason I didnt).
I know that they have you on the list to contact, so I would give them opportunity to do that - just to avoid creating more tickets and more of a backlog. But if you dont hear anything by end of day on Monday you should contact them via:
stse2support@stompernet.com
or Phone: (404) 348-4401
I have sent them 50 mails to that adress. I thought you were supposed to be one of their top JV Partners?
That means 2 things
1, That you must have a contact. I ordered on the day of the release this has gone past bad customer service, and
2, that out of the 17000 sign ups as a top 20 JV partner you must have earnt a small fortune!
As an affilaite with a contact i am asking you WHAT DO I NEED TO DO TO GET A CONTACT???
I am, and as I've already said here I did send your personal information to them myself - including your email address, customer ID and transaction ID.
As for earning a small fortune, that's actually not the case. There is no percentage of $0, which is what the majority of those orders were - it was a free offer. There were commissions paid on the other offers of course, but it certainly didnt equal "a small fortune".
I only had about 300 total orders go through my referral link, and I had a lower than usual upsell rate because I promoted it as a free offer.
Money was not the driving force on the front end, and it is not now (obviously). I have stayed on top of this for 5+ straight weeks, and helped everyone that contacted me... personally.
I spent hours of my own time tracking down any lost orders this week, and sending them a detailed list of those issues. As I mentioned above, I feel confident your order will be handled quickly, and to suit you.
As for sending 50 emails to the support address, you're not the only one that did that. I have a feeling that is part of what has created such a backlog in their support system. The best thing to do now is wait it out and let them handle it on their end. They want everyone to be happy with their package, and they'll make sure you get a re-ship.
with the greatest of respect lyn they clearly do not care if people are happy or they would at least acknowledge their customers!
i have "waited" for 2 months, how much longer should i wait? and when i have finished waiting what would you recomend! and by the way I WAS ONE OF THOSE 300 People that bought on your recomendation!
I'm confused. We are talking about The Net Effect and StSE 2.0 offer, right? That offer was not available 2 months ago but I assumed that was the one you were referring to.
I know that they are jumping through hoops to make sure everyone is taken care of, it is just obviously taking some time due to the volume. If you'll hang in there a couple more days, I think you'll see it all get resolved.
I still stand behind that recommendation, by the way - its an awesome product, and an incredible offer. And thank you for using my referral link. I appreciate that a lot, John.
Me again, John...
I was just reading back through the earlier comments and found this one from you:
This being the case, why are you still waiting on a shipment if you have requested a refund on the shipping charges (or payment) through your cc company?
Yikes!
I'm sorry in advance if this sounds bad because I know it's hard to mis-read someone's true thoughts/feelings in print.
And I'm also sorry if I'm sticking my nose in where it doesn't belong - Lynn - if you feel the need to remove this please do so but I'll keep this as friendly as possible 😉
That said - @ John
I hope this is one of those cases where I am "mis-reading the printed word". Your posts to Lynn seem to be getting harsher and harsher every time you post.
She is going out of her way to do her best to help those who did not get what they ordered. You have every right to be angry - I don't begrudge you that one bit.
However - please keep in mind - the fact that you did not get your order is by no means the fault of Lynn.
And the fact that she is one of their top 20 JV partners and/or how much she did or didn't make from this promotion is strictly irrelevant.
I have been around the IM community for quite a few years now and I have never seen another marketer put forth the effort that Lynn is to help her readers out - especially for a free offer that she's making zilch on.
And I'm sure I'll never see it in the future - unless we have some savvy and smart IMers out there watching Lynn and follows in her footsteps. Even still - I doubt many will put forth nearly the same amount of time that she has.
She doesn't have to do what she's doing - she's doing it because she cares about her readers and she cares about her reputation. I'd bet any amount of money that had you purchased through another marketer - you would not be getting any of the support you are getting from her.
From anyone else you would have more than likely gotten a "here's their email and phone number I have no control." as they're moving onto the next big promotion.
That said - boy it really seems as though you're being pretty rough on Lynn when all she's trying to do is help.
I can also guarantee that if every person having an issue sends 50 emails - that is definitely not going to help the problem but make it much worse.
Trust me - I've been in the JV shoes before and she can't make them contact you, she can't tell you why you haven't received an email and she certainly can't tell you when you will.
Instead of being what is really looking to be quite nasty towards her - how about a thanks. Simply say thank you and give SN a chance to respond to something they just received yesterday.
I realize you've waiting long enough. (Although, I'm having a hard time understanding how you've been waiting for 2 months? It hasn't been that long since the release, has it?)
Regardless, expecting a reply to something in less than a day - something that has to be researched and something that has however many other names on it is just expecting too much. The whole idea of the master list was so they could research who did and didn't get their packages - not to receive an immediate response.
Have you checked maybe a "bulk folder" or something like that. Is there a chance that you have a spam filter on that is not letting their emails through?
Lynn - as I said the other day:
But on behalf of those who are having issues I’d like to say thanks and kudos to you! Having one master list of people and having one ’spokesperson’ for an entire group is an excellent idea.
I'd like to double that kudos! Not only are you trying your best to help but you're catching all the flak in the meantime as well. And if the people on that master list continue to email and call customer service - it's kind of defeating the whole purpose.
@ John again - I do apologize if I'm not reading your posts but do realize Lynn is going above and beyond her "duties" here. A little bit of appreciation and easing off of her is certainly in need.
Like I said, you have every right to be angry - every right. However, maybe giving it just a little more time is needed at this point.
Give them a chance to respond to the email Lynn gave them yesterday and by all means, don't keep making the backlog even bigger by continuing to send more emails. The idea of the master list was to cut back on that.
anita
I have been giving them a chance! 2 months of chances
and i do understand that Lynn may not be directly resposible hoever she is the person that i listened to and placed an ordrer. Just how long do you recomend that i keep waiting?
Edits to my last post
@ John again - I do apologize if I’m not reading your posts in the correct context but do realize Lynn is going above and beyond her “duties†here. A little bit of appreciation and easing off of her is certainly in need.
And Lynn - sorry you must have posted while I was posting. I didn't think it had been two months. Thanks for clarifying that!
John - I need to wrap this up quickly before the close of business today, esp being Friday. Did you request reversal of charges on your entire order, just on the rebill, or on what specifically?
I dont want to trouble SN to reship packages at their expense if the charges have been reversed back into your account through your cc company.
Thanks
if you read the post Lyn, I said that i had requested the claw back but you told me it would be more hassle than it was worth and that it would be sorted. So knowing how long it can take for a cc company to sort these things out I told them to cancel the ticket!
Well hear we are, looks like it would have been quicker to do that, now i have to start the process again!
Thank you - I appreciate the update on that. I'm doing my best to help them get things sorted with the last leg of this shipping issue.
Yours being an international order, I know it takes longer than domestic - so I'm sure that plays its part. They do have your information, and I'll stay on top of this until your case is resolved. Keep me posted from your end of course, as I have a feeling you'll hear something by end of business on Monday.
Wow - guess I sure wasted my breath - or I guess I should say my time typing.
Quote:
i do understand that Lynn may not be directly resposible hoever she is the person that i listened to and placed an ordrer.
Are you serious? This is why you're giving Lynn a rough time? The one person you are getting a response from. The person you know for a fact is doing her absolute best to help you out ... this is how you treat them?
Alrighty then ...
Quote:
I have been giving them a chance! 2 months of chances
The release date of the STSE offer was on Wednesday, September 3rd at 2pm
Quote:
Just how long do you recomend that i keep waiting?
Hmm ... how's that go? Oh yeah: If you read the post John, Lynn said:
I know that they have you on the list to contact, so I would give them opportunity to do that - just to avoid creating more tickets and more of a backlog. But if you dont hear anything by end of day on Monday you should contact them via:
stse2support@stompernet.com
or Phone: (404) 348-4401
Quote:
Well hear we are, looks like it would have been quicker to do that, now i have to start the process again!
Ugh - need I really say it again? Lynn is trying her best to help you. And this is the way you treat someone who is helping?
But after seeing these last couple replies - here's my real two cents:
God only knows why. At this point, if I were Lynn, I'd be concentrating on helping those who actually appreciate her help and aren't jump down her throat for things that are really beyond her control. But that's just me ...
I too think Lynn has bent over backwards to assist you since it can't even be a Net Effect problem as the offer wasn't even available two months ago. Granted it might be a Stompernet issue and for sure two months is way too long to receive an order. Lynn should receive an apology from you as she certainly isn't the problem. You would be better served to complain to the proper people about any purchases problems
John,
Guess whose fault this isn't?
Lynn's.
Back off. She's not the problem here, and fuming at her won't help.
Hi Lynn,
I ordered the free offer when it was running, and never heard anything more. Nothing was charged to my card and i have recieved no comformation email. is there any way to resubmit or check up on the order? Thanks muchly.
Anthony.
PS i forgot to mention, i've tried emailing support with no luck. I even emailed a contact i had with them, but he doesn't reply.
A.
PS I know you're not stompernet support, but i'm really keen to get my hands on this product, any help appreciated, if not, no worries.
whatever you do please do not order this product. I ordered at the start of september and still have not recieved anything. They cannot even be bothered to answere my mail.
Despite her best efforts Lyn has been unable to help with this. Lyn would it now not be a good idea t recomend that people DO NOT order this product?
@Anthony- Your order obviously didnt go through. They had some issues with their shopping cart program. Since you didnt receive a receipt or get billed for your order, you wont receive a package. You can still order, so you might just try again: http://www.clicknewz.com/stse2.htm
@John- No, I dont recommend that people NOT take advantage of this incredible offer. I stand behind my recommendation of the product, regardless of the fact that they had an issue with their fulfillment company during the initial launch - which sold around 17,000 copies.
I'm terribly sorry that you still havent received your package, John. Yours being an international delivery it is going to take longer than others, but I know firsthand that they have given it priority status.
Lynn
You will be glad to know that stompernet have finally responded personaly and apologised and assured shipment for next week!
Cant say what it is but they decided to compensate us for the delay, all I can say is that I am very glad that I had to wait otherwise I would not have been given the info that I have! Its litteraly worth $ooo's
Thanks for your help with this and let me appologise if I offended you but I just wanted someone to let me know that they were working towards helping.
If it means anything I have already advised 3 friends who were waiting to see what the goods were like before ordering to do so through your site!
Thank you John - very much appreciated 😀
Here is the link in case anyone needs it:
http://www.clicknewz.com/stse2.htm
Enjoy your 'goods' 😉
I'm cynical and from now on, especially so when it comes to Stompernet. I am amazed that however you try to contact them, it's met with no-reply autoresponders or voicemails asking you to email them.
My other issue is that the Aussie dollar has fallen from $US0.95 to $US0.52 which means my package is costing me half as much again as it should have if they had the ability to deliver.
If they were Apple or a company visible to the public, the media would pillory them.
How hard can it be to make and ship a bunch of DVD's, irrespective of the quantity?
have you already ordered? If so you will have already been billed so its only the net effect that will cost more due to the dollar rate.
Have you not been contacted personnaly and given the special access?
John, I ordered in accordance with their deadline.
They haven't bothered to answer my emails personally, haven't charged my card but have given me the bonus access page so I'm getting emails from all their cronies but nothing of value from Brad and Andy.
Incidentally, let me ask you, who are you and how are you authorised to make comments that sound as thought you represent Stompernet?
I am an intelligent man who has a significant role in a major software company with a multi-million dollar turnover.
If we treated out customers like this, we'd be out of business in six weeks.
I don't know that you understand that this excuse for customer service from Stompernet is what gives the Internet Marketing fraternity a really bad name in the real world of bricas and mortar businesses who pay wages and taxes.
No personal offence John; I'm simply looking for someone who can tell me what the hell is going on with these Gen X bullshit artists.
Firstly I do not represent stompernet, if you read the thread that should be painfully clear!
Second, i hadn't realised that you were such an important person....if i had I would have given a more considered responce.
Third, I know its probably because you were busy running your multi pound software company that you didnt 1, read the email saying that if you hadnt been billed that your order had not been recieved and to re order or 2, didn't think that lack of payement rang alarm bells!
Sorry ofcourse it would have because as you rightly said you are an inteligent man.
Lots of love
John
I've ordered ... they charged me .. still no package after months. I still only get standard text block replies.
Even if the package will arrive or they will refund my money -> never will I buy from Andy or Brad again.
Right now they look like this: thieves.
Frank
I purchased mine the second day after the launch..
aroun 9 Sept I think..
October 28th : I got billed the monthly $45, but still haven't received anything yet..
November 13th : I received something !
But not STSE2.. Neither my Mega Pack..
Nor the first issue of The Net Effect..
I received the SECOND issue of The Net Effect..
...
WTF !
November 19th : Received my order , FINALLY !
- Net Effect 1
- Net Effect 2 (again ?)
- STSE1 & 2
- Mega Pack
- Home Study Course (Was that included with the mega-pack ? can't remember..)
- DVD of the month Volume 2 (Was I suppose to receive that ?...nop. They really suck for delivering.. At least they are consistent at it ! lol 😉
November 20th : Received a phone call..
You should have heard her voice when I said I received two CDs I wasn't supposed to and one magazine in over.. But that I am keeping these and I still want to get my refund for the month I paid before receiving the package !
lol.. she HUNG UP !
Someone called back, a guy, and he refunded my month..
AH ! After two months of stealing people's money, they hired 40 people for 24/7 phone support for STSE2 customers..
Isn't phone support important enough to be considered into a launch that brings around 800K per month from 20,000 customers ?
Phone support ? Why would we pay employees for phone lines.. we are only getting 20,000 MONTHLY customers after all.. tssss
...can't wait for their next launch !
If you havent already, send an email directly to lterry-AT-stompernet-DOT-com - that should get you in touch with Al Chan directly.
Any of you that are still having issues are welcome to use my 2nd tier support address.
Keep me posted - I’d love to hear if things are resolved for you, or if you’re still having issues with The Net Effect orders…
Also see:
http://www.clicknewz.com/1756/inside-the-stompernet-war-room/
I stilldidnt get the mega pack!
What a load of BS
John,
Did you email the support address I gave above?
I did Lynn but to be honest I have given up on the whole thing. Having watched all of the DVD's I think the whole thing is a waste of time. The things that they discuss are old news. They are still banging on about how important Page Rank is for increased possition in the SERP's and any SEO worth their own salt knows that Page Rank has nothing to do with this. Link popularity is far more important. As for their pieces on article syndication and directory submisions, all of these types of links are being devalued quicker than you can get the.
I will just put this one down to experience I guess.
Oh and BTW still dont have Decembers issue of the net effect.
Someone should sell these guys a guide on how to run a business!
Hi John,
Actually PageRank is the algorithm that Google uses to rank pages. What we see in the toolbar is not true PageRank, but is instead often referred to a "toolbar pagerank" (or in my book "vanity green").
Link Popularity & Link Reputation both lends towards the PageRank of any given page.
I did get Issue #3, but only one of the 2 copies I am supposed to receive (I have a subscription I won in a contest, and a subscription I purchased as a paying customer). There are others who have reported not receiving it yet as well.
Hey There,
So we are into January 09, I ordered on Launch day.
Received my pack about 2 months ago with only 2 dvd's working.
Been waiting for reshipment ever since.
I hate winging about little things like this, but pretty ridiculous.
Let me try your support email addresses.
Thanks,
George
George,
It's not winging, it's about getting what you paid for. It's about getting even the most basic level of customer service, something that SN seem to have ignored.
I used that e-mail address, and got a reply, albeit after quite a few days. He asked me what he could do to sort out my issues. I said I wanted a refund, simple as that.
I haven't heard anything back yet. I will be interested to see if I do.
Ta ra